The E.ON Energy Fund has been set up to help the most vulnerable existing or previous customers of E.ON Energy
The Fund can help pay current or final E.ON energy bill arrears to customers living in England, Scotland or Wales. It can also help E.ON customers by providing replacement household items such as cookers, fridges, fridge-freezers and washing machines – and also help to replace boilers subject to funding.
The Fund operates a four month Provisional Award Scheme for debt relief. This means that in order to receive an award, an applicant must first demonstrate their commitment to achieving financial sustainability by making payments for their current usage.
Following notification of a provisional award the applicant will need to contact E.ON to agree an affordable payment plan, discuss the tariffs available and any other energy efficiency advice and support required. In the four months following an offer of an award, the client must make regular payments covering their usage. Whilst they do this, any debt they have is suspended. If they make sufficient payments, the award is confirmed and a payment is made to clear the debt. If the client makes insufficient payments, the award is withdrawn and the debt, together with any further arrears accrued over the four months remains outstanding.
To apply to the E.ON Energy Fund for a boiler the applicant must be the homeowner and an EON Energy Customer.
E.ON Energy Fund are working directly with E.ON Affordable Warmth to provide boiler replacements. If you wish to request a new boiler, please complete the section 'Support with Essential Items and Other help'. E.ON will contact you to check if you qualify under their Affordable Warmth Scheme and book a free home survey. For more information on E.ON Affordable Warmth scheme, please visit www.eonenergy.com
The Fund aims to help as many people as possible, although due to restrictions on available funds, not every application will be awarded. Applications from individuals with the greatest needs will be prioritised. You must be able to demonstrate financial stability, a willingness to pay your ongoing energy bills and be able to evidence any benefits you are in receipt of or medical conditions. Priority will be given to those who have already received debt advice. If you have not already received advice we recommend you contact your local CAB or money advice centre who will also be able to assist you with your application.
If you have any queries or need help with the application form, please call us on 03303 80 10 90. Lines are open Monday to Friday 9am to 5pm and calls are charged at standard local rates.
The Fund will always inform the applicant or their nominated third party if they have been successful or unsuccessful in their application for an award.
If an applicant is successful in obtaining an award to clear their gas/electricity debts, the Fund will make a direct payment to E.ON Energy on their behalf. This will be credited to the applicant’s account within 21 days of the award.
If the Fund is unable to help an applicant, it will inform them, or their nominated third party) of the decision along with a reason for the decision. If an applicant is not successful they can re-apply to the Fund if their circumstances change.
The decision of the Fund is final and there is no appeals procedure.
The E.ON Energy Fund is managed on behalf of E.ON Energy by Charis Let’s Talk.