Energy Fund Application

How can the Fund help?

The E.ON Energy Fund has been set up to help the most vulnerable existing or previous customers of E.ON Energy

The Fund can help pay current or final E.ON energy bill arrears to customers living in England, Scotland or Wales. It can also help E.ON customers by providing replacement household items such as cookers, fridges, fridge-freezers and washing machines – and also help to replace gas boilers.

To apply to the E.ON Energy Fund for a boiler you must be the homeowner and an EON Energy Customer.

E.ON Energy Fund are working directly with E.ON Affordable Warmth to prodivde boiler replacements. If you wish to request a new boiler, please complete the section 'Support with Essential Items and Other help'. E.ON will contact you to check if you qualify under their Affordable Wamrth Schemeand book a free home survey. For more information on E.ON Affordable Warmth scheme, please visit

You can apply to the fund via an online application form or by calling 03303 80 10 90.

How do I know if I can apply?

The Fund aims to help as many people as possible, although due to restrictions on available funds, not every application will be awarded. Applications from individuals with the greatest needs will be prioritised. You must be able to demonstrate financial stability, a willingness to pay your ongoing energy bills and be able to evidence any benefits you are in receipt of or medical conditions. You need to have received money advice from an FCA approved agency in order to apply to the EON Energy Fund and you will need to provide evidence of this as part of your application. Priority will be given to those who have already received debt advice. If you have not already received advice we recommend you contact your local CAB or money advice centre who will also be able to assist you with your application.

What will I need to provide

In order to complete your application you will need to know your energy account number and provide a recent meter reading in order for us to accurately establish the money owed. Depending on your circumstances we may ask you to provide the following items of evidence:

Please note all supporting evidence must be less than three months old with the exception of Department for Work and Pensions (DWP) annual benefit letters, for example, State Pension and Child Benefit letters. All documents must clearly show name and address details as well as the amounts currently being received for the current tax year.

If you're not eligible for help through the ECO Scheme and would like to apply to the E.ON Energy Fund for your boiler repair or replacement, you will need to provide two quotations from gas safe registered suppliers.

How do I provide evidence?

Once you have completed your application to the Fund you can scan and upload copies of the relevant documents. Alternatively you can return to your submitted application form at a later date and upload your evidence. Other methods of providing evidence include emailing scanned images to or use our Freepost address to send us any supporting evidence (you don’t need a stamp for this). Please do not send originals as we are unable to return any items.

Our Freepost address is Freepost E.ON ENERGY FUND.

For help with the application

If you have any queries or need help with the application form, please call us on 03303 80 10 90. Lines are open Monday to Friday 9am to 5pm and calls are charged at standard local rates.

The Fund’s Decision

The Fund will always inform the applicant or their nominated third party if they have been successful or unsuccessful in their application for an award.

If an applicant is successful in obtaining an award to clear their gas/electricity debts, the Fund will make a direct payment to E.ON Energy on their behalf.

If the Fund is unable to help an applicant, it will inform them, or their nominated third party) of the decision along with a reason for the decision. If an applicant is not successful they can re-apply to the Fund if their circumstances change.
The decision of the Fund is final and there is no appeals procedure.

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The E.ON Energy Fund is managed on behalf of E.ON Energy by Charis Let’s Talk.